ACH Self Service (For US account holders only)
ACH Self Service provides you with tools to submit your ACH file control totals, view your originated and received transaction details, request the deletion or reversal of originated transactions, and manage debit authorizations and decision exceptions for accounts enrolled in our Electronic Payment Authorization (EPA, aka ACH debit filter) service. The ACH Self Service is enabled on and accessed from your HSBCnet profile.
- ACH Self Service overview
- Demo on how to set up HSBCnet permissions and find the ACH Self Service logon link
- Demo on all ACH Self Service functions
- Submission of file control totals (typically for NACHA formatted files)
- View file status, confirm matched against control totals, and successful processing
- Optional email notices, e.g. alerting a mismatch condition
- Online submission of requests to delete or reverse originated batches or individual transactions
- Accessed on the site within the Warehouse transaction
- Systemic control of reversal requests to the allowable 5 business days under the ACH rules
- Option to require dual control of instructions
- Look up originated ACH files, batches, and transaction details
- Look up details on received ACH transactions including addenda remittance information
ACH Self Service: Warehouse Search (PDF) | English
ACH Self Service - Warehouse, Deletes, and Reversals Demo (Video)
- Manage standing authorization for company's allowed to debt customer's account
- Review and decision EPA exceptions
- Automated application of exception decisions affording later deadline (5pm vs 2pm)
- Option to require dual control of instructions
- Audit Activity Report: Provides a log of all user activity performed in ACH Self Service
- User Entitlements Report: Provides a list of the permissions for ACH Self Service Users
- All reports generated can be saved for future reference
- List and descriptions of all email notifications that can be generated from ACH Self Service
- Email notifications are managed through the Client Administration function
- Single sign-on through HSBCnet
- Client administrators assign users to Groups that determine data that can be viewed and transactional entitlements
- Manage the email notifications that are sent to users
- Modify or Delete user profiles and access (*Note: new user access must be requested through Client Services)
- Optional dual control of user profile updates
Client Administration User Guide ACH Self Service (for US account holder only) (PDF) | English
- HSBCnet System Administrators manage their users access
- Required initial step to grant permission and establish the link on HSBCnet that is used to access ACH Self Service
- Instructions on where to find the link and how to logon
Granting user permissions for ACH Self Service (For System Administrators) (PDF) | English
ACH Self Service - Granting User Permissions for ACH Self Service Demo (Video)