About HSBCnet services

Get access to HSBCnet directly from your mobile device with the HSBCnet Mobile app.

Start today. If you’re an existing HSBCnet user, simply download the HSBCnet Mobile app from your mobile device's app store. The HSBCnet Mobile app offers enhanced optimisation for your mobile device with direct access to your HSBCnet services anytime, anywhere.

Refer to our HSBCnet Mobile App site for detailed information about available services and local availability.

• Account Information:
  Access balance and statement information for accounts, customise your preferred view, and print or export information in various formats. You can also streamline your HSBCnet experience with optional features such as initiating payment-related actions (for example, payment creation, investigation, or recall).
• Account Information - Manage bank feeds:
  Account Information's 'Manage bank feeds' feature provides automated statement data that reports directly to your accounting software provider. This feature helps improve cash-flow visibility and reduce manual bookkeeping by automating parts of your accounting and reconciliation process.
  
  Note: Your organisation's HSBCnet profile must be set up in Hong Kong SAR or the UK to have access to this service.
• Term Deposits:
  Manage your term deposit transactions in one place. With this service you can view interest rates, create deposits and maturity instructions, enquire, authorise, and amend term deposits.
• Virtual Account Management:
  Our Virtual Account Management solution can help you increase the efficiency of your cash management operations by reducing the number of physical accounts that you hold and centralising your transaction processing. Virtual accounts look, feel, and operate like physical bank accounts – you can access balances and transactions, as well as produce statements to report their activity.

• Reports and Files Download:
  View, access and download standardised HSBCnet or customised user-created reports in a variety of formats, including Swift MT940 and comma-separated values (CSV). Use filters to sort the reports by a variety of options (for example, by date, ID, description).
• Automated File Delivery:
  Schedule files and reports to be automatically delivered at pre-determined times.
• Create and Manage Custom Reports:
  Create customised reports tailored to your needs using the Create and Manage Custom Reports service (sometimes referred to as Report Writer). 
• Administration Reports (for System Administrators):
  Generate and download reports that provide information on your organisation's users, accounts, and permissions. These reports contain real-time information and are available on-demand in PDF, XLS or CSV file formats.
• Account Services Activity Log:
  Provides an audit trail of all activities performed by users within an organisation's HSBCnet profile. This feature retains historical data of your organisation’s HSBCnet services such as user permissions, payments, and File Upload. You can generate custom results for any subscribed service based on select criteria and download this information in PDF or Excel formats.
• Activity Log Query:
  Provides System Administrators a simple way to monitor administrative changes, HSBCnet session usage (last session log in time and date), and deleted users. This service reports change, delete and session activity.

Access an online suite of global and regional payment types. This service allows you to pay with accounts domiciled around the world through many global and domestic payment options. In addition to creating and submitting your payment instructions, you can customise signing requirements, confirm foreign exchange (FX) rates, save beneficiary details for ease of recreating payments, track payment statuses, send advices to any stakeholders, and be alerted on payment activities.

We offer a variety of payment types in HSBCnet including:

• Priority Payments (also known as wire transfers): for domestic or international payments, supports real-time FX rates
• Inter-account Transfers: for transferring funds between HSBC accounts loaded to the same HSBCnet profile anywhere in the world, supports real-time FX rates
• ACH Payments: for domestic payments, can be sent to single/multiple beneficiaries at a time, generally used for high volume/batch transactions; the payment currency can be different than the domestic currency of the country (for example, a Bermuda ACH payment can be made in USD).
• Eurozone-SEPA Credit Transfers: for EUR currency payments within the European Union, real-time SEPA Instant Credit payments also supported where available
• File Upload: to upload payment files for processing
• Bill Payments and Tax/statutory payments: for domestic payments to your vendors, tax authorities and billers
• Bank to Bank Transfers: for financial institutions moving funds to other financial institutions
• Direct Debits and Standing Orders: for automated repeated payments within the UK

Availability of the above payment types in HSBCnet is subject to account location and user permissions. Payment processing fees and charges may vary by payment type and country/region. To learn more about fees and charges, please contact your HSBC Group representative.

Simplify the way your organisation sends and manages service requests with us.

Our online self-service and support features allow you to send banking requests via HSBCnet. You can then monitor the process of your request and receive messages from us through the Message Centre, your inbox for all self-service and support requests.

The self-service and support features provide a secure platform for HSBC to initiate administrative correspondence directly with you. Request statuses are updated in real time as our staff respond, keeping you informed about the progress of your requests.

For your convenience and auditing purposes, completed requests can be accessed online for 90 days in your Message Centre inbox. Pending requests remain searchable via the Message Summary after that time.

Benefits include:

• Improving your operational efficiency through faster processing and online tracking to reduce the need for additional phone calls or emails.
• Protecting your information with full data encryption via HSBCnet’s secure channel.
• Reducing the need for travel, paper, and consumables helps you achieve your sustainability goals.
• Helping to reduce costs, save time and decrease the margin of error for your employees.

And we’re not done – with ongoing HSBCnet updates, we’re aiming to deliver more ‘Self service and support’ solutions to streamline your online banking experience with us.

• Cheque Images: view, save and print scanned images of cheques deposited in HSBC  US accounts within the past 7 years.
• Stop Cheques: you can use the Stop Cheques service to submit requests to stop payments on cheques you’ve issued from your organisation’s accounts to beneficiaries. Depending on your set up, a second user may be required to approve submissions before the local cut-off time in order for requests to be sent processing. The 'Enquire' feature displays the status of stop cheque/cancel stop cheque requests submitted by your organisation. In addition, you can also cancel stop cheque requests that you have previously submitted online.
• Remote Deposit Capture (RDC): deposit cheques into HSBC UK and HSBC US accounts remotely without having to visit a branch.
• Exception Management Positive Pay:
  • Positive Pay is an automated fraud detection system that matches cheques being presented for payment against a list of issued cheque records that your organisation has previously authorised for payment and submitted to us.
  • Exception Management allows you to review, correct, accept, or reject exception items the same day they are processed. This service allows you to interact with our staff through a secure online decision-making service.

Through HSBCnet, you can access a variety of Global Payments Solutions products, such as Global Wallet, HSBC Omni Collect, Cash Flow Forecasting, and Treasury APIs.

The Treasury Solutions Group (TSG) brings ideas, expertise and experience to businesses who are actively seeking to transform their treasury.

HSBC SmartServe is the digital solution for your onboarding and account maintenance needs, making it simpler for you to open an account with us and access HSBC products and services quicker.

Other valuable features of our Global Payments Solutions include time deposits and cheque outsourcing services.

Note: Functions may vary by region.

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Trade solutions:

The main categories of services under Trade solutions are Documentary trade, Trade Loans, and Guarantees and Standby DCs. Initiate trade transactions and access real-time trade account information at your convenience with HSBCnet.

• Use our online platform to access your trade facilities and the details of your import and export trade transactions, such as Documentary credits (DCs), Trade Loans, DC advices, Export presentations, Guarantees, Standby DCs, shipping guarantees, air waybill releases and delivery order releases.
• Apply for Import DCs, guarantees, Standby DCs and make amendments online. Applications can be created faster and more efficiently using HSBCnet's features such as saved templates and clauses.
• Create Import presentation instructions and view details of outstanding Import presentations. Accept or reject presentations and submit settlement instructions – all from the convenience of your computer.
• Apply for Trade Loans (Buyers or Sellers, where applicable) online to get financing for payments to Suppliers or against sales orders. HSBCnet also allows you to upload supporting documents as part of the application.
• Find transactions quickly with intuitive filters; locate your transactions by referring to your DC number, issue date or expiry date.
• Other financing options available, including the ability to apply for import and export loans; if your application requires supporting documents, you can upload these documents and submit them together with the application online.

Receivables Finance

Manage your Receivables Finance* facility to best optimise your cash flow in your own time with 24/7 self-service access. Key features and benefits are:

• Easy application and drawdown
• Check facility availability with funds in use view and breakdown of ledger not funded
• Easily upload your invoices, credit notes, cash allocation files
• Request drawdown easily
• Expand your customers with direct request to add a new customer (buyer)
• Facility management
• Access high-level facility view and message highlights in the ‘Noticeboard’
• Direct key information via messages from us, as well as the ability for you to send us queries
• Leverage available reports to download for your use case
• Granular view
• Customer (buyer) view with underlying transactions
• Collection performance view for your customers

*Available in markets with variations like an upfront discount, recourse, or limited recourse finance, please check full capability in your market with your HSBC Business Development Manager. Subject to adjudication and approval.

HSBC's Liquidity Management Portal is an online service that offers a consolidated view of your cash position globally and contains tools to help you self-manage your liquidity, all of which can help facilitate improved, better-informed funding and investment decisions.
The portal includes the following summarised services:

• Liquidity Management Dashboard
• Global Liquidity Solutions
• Liquidity Investment Solutions self service
• Cash Flow Forecasting

Securities Services - Access a suite of online tools that allow you to manage and transact your securities-related business, such as Custody, Fund Services, and Issuer Services using HSBCnet. Securities Services include Portfolio Reporting, Transaction Reporting, Tracking Corporate events, Creating Securities Transactions and Transfer Agency.

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Prime Finance - HSBC Prime Finance capitalises on our long-established credentials in Global Banking and Markets and HSBC Securities Services. Prime Finance incorporates Global Futures and Options, Global Equity Finance and FX Prime Services, and is integrating Fixed Income and OTC Clearing.

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HSBC Evolve is HSBC’s new generation end-to-end flexible execution platform. Specially designed to be interactive and intelligent, our platform offers you an integrated and customisable journey, from pre-trade, trade, and through to post-trade.

By using HSBC Evolve as a corporate or institutional client, you can access the breadth of HSBC’s electronic products, tools and services, 24 hours a day, 5 days a week.

Tap into advanced execution capabilities including options and algos. Our platform is designed to facilitate execution: trade spots, outrights, swaps, time options and more with only a few clicks.

You can also access our rich solutions and currency coverage, with over 450 currency pairs, deliverable and non-deliverable across markets in Asia, Europe, North America and Latin America. HSBC is a leader in major currencies and emerging markets liquidity, which allows you to enjoy seamless access to our liquidity network.

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These Standard Settlement Instructions are to be used for all transactions with HSBC Bank plc ("HSBC"), in the products denoted, unless otherwise specified at transaction level. Please follow carefully the instructions within the attached documents to ensure correct payment/delivery. These documents replace all previous editions.

Standard Settlement Instruction documents

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