Skip to main content

All guidance

Logging on to HSBCnet using your security device or resetting your security device PIN.

I'm a new user logging on for the first time

Mobile Device (soft token)

How do I activate my HSBCnet profile with my temporary username and mobile device?

How do I activate my mobile device authentication for HSBCnet with a Security Device?

How do I activate my mobile device authentication for HSBCnet without a Security Device?

 

I've logged on before

Mobile Device (soft token)

How do I log on to HSBCnet using my mobile device?

 

Troubleshooting logon issues

Mobile Device (soft token)

How do I manage my mobile device authentication PIN?

How do I deactivate my mobile device authentication?

Accessing HSBCnet is easy, but you will need to make sure your computer has adequate processing power and the right software.

Software requirements

HSBC routinely reviews the status of software supported on HSBCnet to provide the best possible experience and the highest level of security on the Internet. HSBCnet is designed to work with the following browser versions.

Browser1

Microsoft Edge 12 (released 29 July 2015) and above

Other supported browsers2

  • Chrome 38 (released 7 October 2014) and above
  • Firefox 27 (released 4 February 2014) and above
  • Samsung Internet 4 (released 19 April 2016) and above
  • Safari 7 (released 22 October 2013) and above

1 You may be required to use a specific operating system to access some local HSBCnet services. To learn more, contact your local HSBCnet Support Centre.

2 HSBCnet is in the process of optimising our services to be used with other commonly-used web browsers. While we have made every effort to ensure compatibility with the most commonly used browsers, depending on your chosen OS and browser combination, you may experience an issue.

In the unlikely event you experience any compatibility issues with your choice of browser when using HSBCnet, please contact your local HSBCnet Support Centre.

Please note that all browser configurations should be kept up to date with the latest service packs and security patches as issued by the vendor. Additionally, browser versions must be protected by 128-bit encryption.

About the HSBCnet Mobile app

If you're an existing HSBCnet customer, simply download the HSBCnet Mobile app from your device's app store. The Mobile app is faster and easier to use than logging on to HSBCnet via your mobile browser. It offers enhanced optimisation for your mobile device with direct access to your HSBCnet services anytime, anywhere.

Learn more about the HSBCnet Mobile app

Allow pop-up screens on HSBCnet

To be able to print or download documents on HSBCnet (i.e. from Account information or Reports and files download services), your web browser needs to allow pop-ups. If your pop-up blocker is enabled for HSBCnet, you may not see the prompt to print/download at all.

To enable pop-ups or to see if they’re being blocked on HSBCnet, refer to your browser settings or contact your IT team for assistance.

Once you’ve been able to successfully log on to HSBCnet, you can access the User Guides portal for guidance.

Note: if you’re an Initial System Administrator, you’ll need to configure HSBCnet and your users with the proper access and settings. In order to be able to make payments or transfers on HSBCnet, you’ll need to set up account and transaction limits, and signature group settings for yourself and the other users in your organisation.

The User Guides portal The User Guides portal provides a carefully curated collection of support pages to help you learn more about our HSBCnet services. Here’s what the new portal offers:

  • Browse topics – looking for information on a certain topic? Select one of the tiles to find all related information.
  • Featured guides – this section introduces you to our latest HSBCnet services.
  • Data driven intelligence - the more you interact with the portal, the more accurately we’ll be able to curate content and provide you the support you find most useful.

Here are some features you might find useful:

What you’ll see What it offers

Version menu

Create a unique view of pages based on a specific country/region.

Enhanced search engine

An integrated search function - type in keywords and easily find the information you’re looking for.

Saved guides

Favourite any guide to save you time finding it the next time.

Related user guides and topics

Need more information? Check out the related content and discover more about HSBCnet.

 

We recommend that you check out the User Guides portal often as we’ll continue updating it to provide you with more features and information in the future.

Accessing the User Guides portal

Once you’re successfully logged on to HSBCnet, select the ‘?’ at the top, or the ‘Need help’ link on the right side of any HSBCnet screen and choose ‘User guides’. You can also find a link to user guides in the ‘Self service and support’ section of the main menu within ‘Support and feedback’.

Join us on our recurring weekly training webinars on a variety of topics to help you get started and make the most out of HSBCnet. All you need is to be an HSBCnet User who’s able to log on and have Zoom* installed on your computer or device.

*Zoom can be downloaded at https://zoom.us

To register, go to the HSBCnet training webinars page on the HSBCnet User Guides portal. Here’s how to get there:

  1. Log on to HSBCnet
  2. Select the ‘?’ at the top, or the ‘Need help’ link on the right side of any HSBCnet screen and choose ‘User guides’.
  3. Select the ‘HSBCnet training webinars’ tile on the User Guides portal’s landing page.
  4. Select the ‘HSBCnet training webinars’ page.

Here are the topics you can register for:

  1. First steps on HSBCnet
  2. User and account management (for System Administrators)
  3. Payments and transfers